Take a look at some of the most frequently asked questions about Somerset Mall's Gift Cards. If you aren't able to find exactly what you're looking for here, then send us a message and we'll give you all the information you need.
What are the Terms and Conditions?
Find out all about our Terms and Conditions by clicking here.
Where can I check my gift card balance?
To check your Gift Card balance, you can choose from the below options:
2. Call the Paymentology support line on 0861 114 093 and select Account Balance (option 1)*
3. SMS your Gift Card number (no spaces) to 34246*
* Standard cellphone rates apply
Where can I purchase a Gift Card?
If you would like to purchase a gift card, visit our Customer Care desks located outside Edgars and Game.
What documents are needed when purchasing?
When purchasing a Somerset Mall gift card, you will need to provide proof of identification.
Why do they need your ID and personal details?
As use of the MasterCard Gift Card is considered a financial transaction and the Gift Card is issued by a bank, this is a requirement in terms of the Financial Intelligence Centre Act of 2001 (FICA). FICA was enacted to combat money laundering.
Where will this information go?
Somerset Mall will not disclose this information to any organisation or individuals unless it is FICA required.
When does my Gift Card expire?
Your gift card will expire after three years of purchasing date.
What do I do if I have lost my Gift Card?
Please contact the Somerset Mall Shopping Centre reception desk to report a missing or stolen gift card.