Customer Services

Somerset Mall has two Customer Care Desks conveniently located between entrances 1 & 2 at our Edgar's court, and another one located between entrances 3 & 4 at our Game court. The desks are open during Mall hours and are available to assist guests with enquiries and offer the following services: 

Information on Somerset Mall

Need to find a specific store, facility, or get directions? Or maybe you want to enquire about a brand or product, or just have a general enquiry. Our Information Assistants will be happy to assist you or point you in the right direction.

Somerset Mall Gift Cards

The ideal gift you can get anyone (or yourself if you want a treat) is the gift of an abundance of choice. A Somerset Mall Gift Card is a great option and can be redeemed at any store in the mall, making them incredibly convenient.

Wheelchair offering 

Wheelchairs are available at our Customer Service Desk. Limited wheelchairs are available on presentation of your I.D. or driver’s licence and refundable R100 deposit, on a first-come, first-serve basis. All entrances offer wheelchair access and disabled toilet facilities are available throughout the centre for your convenience. Each entrance has a wheel-chair call button for any assistance required in the parking area

Senior citizens parking discs

Senior citizens parking discs are available at our Customer Care desk located in our Game court between entrance 3 & 4. 

Child find wrist bands

Complimentary child-find wristbands are available at our Customer Service Desks. Parents can complete their emergency contact details on the wristband to assist us in finding them if their children get lost.

Transport information

Our Information Assistants are able to help you with information on public transport systems. Options include the public minibus taxi service and Golden Arrow bus services.

Lost property

Whether you have lost or found something, our Customer Care Desks will be able to assist you. They can be contacted on 021 852 7114 and are located between 

1 & 2 at our Edgar's court, and another one located between entrances 3 & 4 at our Game court.