GIFT CARD FAQS

Find out all about our Terms and Conditions by clicking here.

To check your Gift Card balance, you can choose from the below options:

1. Log onto www.whatsonmycard.com

2. Call the Paymentology support line on 0861 114 093 and select Account Balance (option 1)*

3. SMS your Gift Card number (no spaces) to 34246*

* Standard cellphone rates apply

If you would like to purchase a gift card, visit our Customer Care desks located outside Edgars and Game.

When purchasing a Somerset Mall gift card, you will need to provide proof of identification.

• All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
• You can view Somerset Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

• As use of the MasterCard Gift Card is considered a financial transaction and the Gift Card is issued by a bank, this is a requirement in terms of the Financial Intelligence Centre Act of 2001 (FICA).
• FICA was enacted to combat money laundering.
• Whilst this is inconvenient to innocent people such as yourselves, this is a legal requirement and can be seen as assisting in the combating of crime.
• This allows Canal Walk and its management to fulfill its requirements in terms of the FICA legislation.
• All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
• You can view Somerset Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

Somerset Mall will not disclose this information to any organisation or individuals unless it is FICA required.

• All personal information will be processed in terms of the Protection of Personal Information Act, 2013 by either us or Paymentology.
• You can view Somerset Mall's Privacy Policy as well as Paymentology’s Privacy Policy for more detail.

Your gift card will expire after three years of purchasing date.

Please contact the Somerset Mall Shopping Centre reception desk to report a missing or stolen gift card.

Email: Management@somersetmall.co.za | Contact number: 021 8527114

You will have to purchase a new gift card.

Yes, of course! All we need is the company name and registration number instead of proof of identification.