Take a look at some of the most frequently asked questions about Somerset Mall's Gift Cards. If you aren't able to find exactly what you're looking for here, then send us a message and we'll give you all the information you need.
Find out all about our Terms and Conditions by clicking here.
To check your Gift Card balance, you can choose from the below options:
1. Log onto www.whatsonmycard.com
2. Call the Paymentology support line on 0861 114 093 and select Account Balance (option 1)*
3. SMS your Gift Card number (no spaces) to 34246*
* Standard cellphone rates apply
When purchasing a Somerset Mall gift card, you will need to provide proof of identification.
As use of the MasterCard Gift Card is considered a financial transaction and the Gift Card is issued by a bank, this is a requirement in terms of the Financial Intelligence Centre Act of 2001 (FICA). FICA was enacted to combat money laundering.
Somerset Mall will not disclose this information to any organisation or individuals unless it is FICA required.
Your gift card will expire after three years of purchasing date.
Please contact the Somerset Mall Shopping Centre reception desk to report a missing or stolen gift card.
Email: Management@somersetmall.co.za | Contact number: 021 8527114
You will have to purchase a new gift card.
Yes, of course! All we need is the company name and registration number instead of proof of identification.